POLICY

Thank you for shopping with Cozy Up. Please read this policy carefully before placing your order. By completing a purchase with us, you agree to the terms below.

# Refunds

All purchases are non-refundable. We do not issue refunds or store credit on any order. Please review your selection carefully, including size, color, and quantity, before checking out.

# Exchanges

We're happy to offer exchanges within 7 days of you receiving your order, provided the following conditions are met:

- The exchange request is made within 7 days of delivery.
- The item is returned in its original condition: unused, unworn, and with all original tags and packaging intact.
- You are responsible for the shipping costs related to the exchange, both for returning the original item and for receiving the replacement.

Items that are worn, washed, damaged by the customer, or missing their tags or original packaging are not eligible for exchange.

# How to Request an Exchange

1. Email us at info@cozyupegy.com within 7 days of receiving your order.
2. Include your order number, the item(s) you'd like to exchange, and the reason.
3. Our team will reply with the return address and instructions for arranging shipping.

# Final Sale Items

Items purchased during Final Sale period are not eligible for refunds or exchanges. All Final Sale purchases are final.

# Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please email info@cozyupegy.com within 7 days of delivery with your order number and clear photos of the issue. We'll arrange a replacement or exchange for the correct item.

# Contact Us

Questions about this policy? Reach out any time at info@cozyupegy.com. We're glad to help.