Refund policy

Thank you for shopping with Cozy Up. Please read this policy carefully before placing your order. By completing a purchase with us, you agree to the terms below.

Refunds
All purchases are non-refundable. We do not issue refunds or store credit on any order. Please review your selection carefully, including size, color, and quantity, before checking out.

Exchanges
Exchanges are only available at the moment of delivery, while the courier is still at your door. Please inspect your order as soon as it arrives. If you'd like to exchange an item, hand it back to the courier before they leave your doorstep. Once the courier has left, the order is considered accepted and is no longer eligible for exchange.

To be eligible, the item must be in its original condition: unused, unworn, and with all original tags and packaging intact. Items that are worn, washed, damaged by the customer, or missing their tags or original packaging are not eligible for exchange.

You are responsible for the shipping costs related to the exchange, both for returning the original item and for receiving the replacement. The only exception is if the order is wrong, defective, or different from what you ordered, in which case we cover the exchange shipping costs.

Final Sale Items
Items purchased during Final Sale periods are not eligible for refunds or exchanges. All Final Sale purchases are final.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please email info@cozyupegy.com within 24 hours of delivery with your order number and clear photos of the issue. We'll arrange a replacement or exchange for the correct item at no extra shipping cost to you.

Contact Us
Questions about this policy? Reach out any time at info@cozyupegy.com. We're glad to help.